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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.


If in the unlikely circumstance you need to exchange/return an item to us, please return your item/s to the below address with a note including your Name, Order Number and Required Size or stating you would like a refund.

Returns Address:

PTB – QMS Studios, Unit 11D, Thorn Business Park, Hereford HR2 6JT, UK


If you are exchanging or returning an item to us it must be its original condition and in its original packaging. The customer is responsible for the return shipping charges.

If you have any questions regarding this process please fill in the contact form below and we will be in touch as soon as possible.

Many Thanks,


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {} for questions related to refunds and returns.